Technical Support Manager

Dublin

We consider businesses our Partners on Pinterest, as they play a big role in providing the content that helps people discover and save the things they love. We’re looking for a motivated self-starter to join our Partner Operations team and help our global partners, big and small, get discovered by millions of people looking for things to plan buy and do. You’ll work directly with our partners to answer questions, solve problems, and you’ll take the insights you gain to our product and engineering teams to help make Pinterest even better.

 

 

What you’ll do :
  • Be the face of the European support team building and managing the team based in Dublin.
  • Hire and coach a team of localized support specialists as well as oversee an outsourced vendor team who provide scaled technical solutions and support for Pinterest's business customers and internal sales teams.
  • Plan, implement, and optimize an agile, scaled 24/7 support in Europe as part of the global Partner Operations team.
  • Represent the voice of customer by developing insights and building business cases for improvements to product and process improving customer engagement and increasing adoption of Pinterest's ads products.
  • Develop the team ensuring high levels of trust, morale and a strong working relationship with Engineering, Product and the rest of the Global Partner Ops team.
What we’re looking for :
  • 5-7 years leading and growing a support organization for a premier digital advertising platform
  • Experience launching and managing global, multi-location outsourcing vendor contracts and services
  • Adept at modeling business cases for resource planning and feature improvements
  • Passion for Pinterest’s mission, supporting businesses, and improving the user experience for customers
  • Ability to thrive in fast paced, dynamic environment
  • Language skills a plus: French, German, Italian, Spanish, Nordics

Apply for this job

Only the following file extensions allowed: png gif jpg jpeg doc docx pdf pages pptx
Only the following file extensions allowed: png gif jpg jpeg doc docx pdf pages pptxOnly the following file extensions allowed: png gif jpg jpeg doc docx pdf pages pptx
Only the following file extensions allowed: png gif jpg jpeg doc docx pdf pages pptx
Only the following file extensions allowed: png gif jpg jpeg doc docx pdf pages pptxOnly the following file extensions allowed: png gif jpg jpeg doc docx pdf pages pptx

Other information

If you haven't already, try it out! Understanding the product will help you work through some of our interview questions.

We’re looking for all kinds of people



To build an app that’s used and loved by people all around the world, we need a team with all kinds of different perspectives, experiences and backgrounds.



To put it legally: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. Pinterest policy prohibits unlawful discrimination based on race, color, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), or any other consideration made unlawful by applicable federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful. Pinterest is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of Pinterest and prohibits unlawful discrimination by any employee of Pinterest.