IT

IT Operations Lead Associate

San Francisco

The IT Operations team at Pinterest solves problems in innovative and creative ways, and this role is an opportunity to have a big impact. You’ll join a team whose mission is to provide joy through frictionless support that is globally consistent. As an IT Operations Lead Associate, you will be responsible for mentoring and leading a team that is solving issues for a company that is scaling at an incredible rate. This includes creating solutions that are globally consistent across 5 continents, with a nimble team that is excited about implementing the best answer and has little to no tech dept.

What you’ll do :
  • Highest escalation point for the IT Ops helpdesk
  • Full scorecard framework for evaluating IT ops helpdesk technicians
  • Brainstorm, create and modify new and current IT ops helpdesk processes
  • Improve productivity and increase/maintain the morale of IT Ops helpdesk technicians
  • Work hand in hand with IT ops helpdesk managers to create a cohesive environment for all employees on the helpdesk
What we’re looking for :
  • Motivated team player capable of working independently when necessary
  • Project focused thinker, who is able to think on a high level and work with team members to comprehend multi-faceted projects
  • Strong technical background in Macintosh computer troubleshooting
  • Strong customer service skills, including VIP support
  • Ability to multitask and work well under pressure

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Other information

We’re looking for all kinds of people



To build an app that’s used and loved by people all around the world, we need a team with all kinds of different perspectives, experiences and backgrounds.



To put it legally: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. Pinterest policy prohibits unlawful discrimination based on race, color, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), or any other consideration made unlawful by applicable federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful. Pinterest is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of Pinterest and prohibits unlawful discrimination by any employee of Pinterest.