User Support Agent (Contract)

San Francisco

We’re looking for a motivated self-starter to join our User Support and Operations team and help Pinners all over the world have a better experience while discovering and saving the things they love. You'll work on a small team and help Pinners, by answering their questions and solving their problems. You’ll take the insights you gain to our product and engineering teams to help make Pinterest even better. 

#LI-SF2

What you’ll do :
  • Provide individual Pinners with help
  • Surface bugs and product questions to appropriate teams based in our San Francisco HQ
  • Provide insights to product specialists to drive product changes
What we’re looking for :
  • Strong critical thinking skills with the ability to identify workflow improvements
  • A simple, friendly and authentic way of writing and speaking (additional language skills a bonus)
  • Ability to remain detail oriented during long periods of focus
  • Willingness to learn multiple sets of policies quickly with curiosity and openness
  • At least 1 year of customer support experience

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Other information

If you haven't already, try it out! Understanding the product will help you work through some of our interview questions.

We’re looking for all kinds of people



To build an app that’s used and loved by people all around the world, we need a team with all kinds of different perspectives, experiences and backgrounds.



To put it legally: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. Pinterest policy prohibits unlawful discrimination based on race, color, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), or any other consideration made unlawful by applicable federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful. Pinterest is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of Pinterest and prohibits unlawful discrimination by any employee of Pinterest.