IT

IT Operations Associate

San Francisco

The IT Operations team at Pinterest solves problems in innovative and creative ways, and this role is an opportunity to have a big impact. You’ll join a team whose mission is to provide joy through frictionless support that is globally consistent. As an IT Operations Associate, you will be responsible for mentoring a team that is solving issues for a company that is scaling at an incredible rate. You will be the first escalation to a best in class team of technicians. You will be creating solutions that are globally consistent across 5 continents, with a nimble team that is excited about implementing the best answer and has little to no tech dept.

What you’ll do :
  • Help maintain top level of service for all users at Pinterest
  • Work with VIPs to assist with multi-faceted tasks
  • Train and up level helpdesk technicians
  • Create projects that help the team scale with very fast growth
What we’re looking for :
  • Motivated team player capable of working independently when necessary
  • Project focused thinker, who is able to think on a high level and work with team members to comprehend multi-faceted projects
  • Strong technical background in Macintosh computer troubleshooting
  • Strong customer service skills, including VIP support
  • Ability to multitask and work well under pressure

Apply for this job

Only the following file extensions allowed: png gif jpg jpeg doc docx pdf pages pptx
Only the following file extensions allowed: png gif jpg jpeg doc docx pdf pages pptxOnly the following file extensions allowed: png gif jpg jpeg doc docx pdf pages pptx
Only the following file extensions allowed: png gif jpg jpeg doc docx pdf pages pptx
Only the following file extensions allowed: png gif jpg jpeg doc docx pdf pages pptxOnly the following file extensions allowed: png gif jpg jpeg doc docx pdf pages pptx

Other information

We’re looking for all kinds of people



To build an app that’s used and loved by people all around the world, we need a team with all kinds of different perspectives, experiences and backgrounds.



To put it legally: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. Pinterest policy prohibits unlawful discrimination based on race, color, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), or any other consideration made unlawful by applicable federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful. Pinterest is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of Pinterest and prohibits unlawful discrimination by any employee of Pinterest.
Pinterest is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at pe@pinterest.com.
Pinterest will consider qualified applicants with arrest and conviction records for positions in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.
Pinterest also participates in the E-Verify program in certain locations, as required by law. See https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf and https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf