Partner Operations Community Manager

San Francisco

We’re looking for a Technical Community Manager to help support Pinterest advertisers at a global scale through self-support and engagement using the Lithium Community platform. In this role, you’ll work directly with our internal and external customers to problem solve, work cross-functionally with various departments to help execute community-first engagement plans, and take the insights from our Community to drive product changes that will help our users get the very most out of Pinterest ad products and creator services. 

What You'll Do

  • Partner with Product and Engineering teams to improve customer experience and help drive product changes 
  • Build trust, motivate engagement, and support customers  in the Pinterest Business Community
  • Coordinate with Product Specialists and Account Managers to help troubleshoot through moderation
  • Curate/create/monitor compelling content to drive engagement
  • Manage insights and user feedback 
  • Manage and optimize user feedback channels to identify market-specific trends, compiled reports and shared insights to drive product improvements
  • Develop and implement processes and infrastructure to scale customer-facing operations

What We're Looking For

  • Deep passion for community management and top-notch customer service 
  • Experience working with technical teams at product-centric companies - strong leadership and project management skills 
  • Experience with triaging and troubleshooting technical products/platforms (ex. Ad networks, Google Analytics, conversion tracking, APIs) for business customers with a client service mindset
  • Confident problem solver who operates as a solutions-oriented leader and team member
  • Value empathy and authenticity when working with customers and key stakeholders
  • Strong technical writing skills, experience working with strict brand and legal guidelines
  • 2+ years’ experience in community moderation / management (Lithium is a HUGE plus), knowledge of tools such as Google Ads, SQL are a plus!
  • Deep passion for Pinterest’s mission, supporting businesses (both big and small!), and improving the product experience
  • Fluency in Spanish, German, Italian, or French is a plus! 

 #LI-IC1

Apply for this job

Only the following file extensions allowed: png gif jpg jpeg doc docx pdf pages pptx
Only the following file extensions allowed: png gif jpg jpeg doc docx pdf pages pptxOnly the following file extensions allowed: png gif jpg jpeg doc docx pdf pages pptx
Only the following file extensions allowed: png gif jpg jpeg doc docx pdf pages pptx
Only the following file extensions allowed: png gif jpg jpeg doc docx pdf pages pptxOnly the following file extensions allowed: png gif jpg jpeg doc docx pdf pages pptx

Other information

If you haven't already, try it out! Understanding the product will help you work through some of our interview questions.

We’re looking for all kinds of people



To build an app that’s used and loved by people all around the world, we need a team with all kinds of different perspectives, experiences and backgrounds.



To put it legally: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. Pinterest policy prohibits unlawful discrimination based on race, color, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), or any other consideration made unlawful by applicable federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful. Pinterest is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of Pinterest and prohibits unlawful discrimination by any employee of Pinterest.
Pinterest is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accessibility@pinterest.com.
Pinterest will consider qualified applicants with arrest and conviction records for positions in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.
Pinterest also participates in the E-Verify program in certain locations, as required by law. See https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf and https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf