Product Technical Specialist

San Francisco

The Product Technical Specialist team takes a creative, collaborative, and customer-centric approach to provide foundational services and forward-looking business solutions to top advertiser and publisher customers. Through technical implementation, optimization, and key solutions, this team helps customers attain their business goals while building long-term capabilities. The team provides specialized, in-region, technical implementation support for emerging products. Our team consists of analytical minds who enjoy solving complex strategic, operational and technical challenges for the world's largest Commerce players. As a Product Technical Specialist, you'll be responsible for leveraging ad products to achieve customer goals. You'll also build robust processes, systems, tools and documentation these products can be serviced.

#LI-CF1

What you’ll do :
  • Ensuring activation and adoption of various ad products. Be the primary day-to-day technical contact for sales teams during this phase, providing prompt, professional consultative support and service to ensure a high level of customer satisfaction.
  • Advocate new product features and assist clients in the adoption of new products via upgrades and migrations to help them build long-term success. Provide documentation and technical guidance to ensure the technical success of clients’ integrations.
  • Review current processes and design/develop tools, processes, workflows to increase team productivity/efficiency.
  • Collaborate with internal and external technical and developer teams to drive communication, prioritization, analysis, and resolution of customer challenges and issues. Participate in the analysis and research for complex technical challenges and work with Product Escalation teams.
What we’re looking for :
  • Bachelor's degree or equivalent practical experience.
  • 3 years of experience working with client side web technologies such as HTML, CSS, and JavaScript.
  • Experience working with and managing external partners/customers.
  • Knowledge of SEO, e-commerce and retail industry.
  • Experience with SQL, XML, HTTP protocols and one or more Object Oriented language.
  • Experience with tagging and tracking QA and support
  • Ability to manipulate and analyze large data sets and  work well in a fast-paced, cross-functional team environment.
  • Ability to adapt your message to the technical level of an audience and comfortably present technical materials to groups of any size and background.
  • Excellent analytical and project management skills.

Apply for this job

Only the following file extensions allowed: png gif jpg jpeg doc docx pdf pages pptx
Only the following file extensions allowed: png gif jpg jpeg doc docx pdf pages pptxOnly the following file extensions allowed: png gif jpg jpeg doc docx pdf pages pptx
Only the following file extensions allowed: png gif jpg jpeg doc docx pdf pages pptx
Only the following file extensions allowed: png gif jpg jpeg doc docx pdf pages pptxOnly the following file extensions allowed: png gif jpg jpeg doc docx pdf pages pptx

Other information

If you haven't already, try it out! Understanding the product will help you work through some of our interview questions.

We’re looking for all kinds of people



To build an app that’s used and loved by people all around the world, we need a team with all kinds of different perspectives, experiences and backgrounds.



To put it legally: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. Pinterest policy prohibits unlawful discrimination based on race, color, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), or any other consideration made unlawful by applicable federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful. Pinterest is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of Pinterest and prohibits unlawful discrimination by any employee of Pinterest.
Pinterest is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accessibility@pinterest.com.
Pinterest will consider qualified applicants with arrest and conviction records for positions in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.
Pinterest also participates in the E-Verify program in certain locations, as required by law. See https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf and https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf