Qualitative UX Researcher, SMB Experience

San Francisco

Pinterest brings millions of people the inspiration to create a life they love for everything; whether that be tonight’s dinner, next summer’s vacation, or a dream house down the road. We’re looking for a resourceful qualitative researcher who has worked on digital experiences and specializes in actionable insights about products for Small and Medium Businesses. The ideal candidate is a dedicated researcher who can lead, design, execute, and communicate strategic research on a deadline in a fast-paced development process. If this sounds like fun, we’d love to hear from you! 

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What You’ll Do :
  • Conduct research that varies in approach, scale, scope, timeframe, and methodologies (may include an ethnographic, interview, participatory workshops, usability, focus groups, surveys, Market Research and experiments)
  • Collaborate as a strategic partner with Product, Design, Engineering, Writing, Analytics, & Sales teams at Pinterest
  • Proactively communicate and share your research findings with team members, executives, and other audiences in compelling, actionable, and engaging ways
  • Help shape how SMBs use Pinterest, ranging from mobile and desktop tools and experiences for micro, small and medium businesses, and including experiences for both new and existing SMB users
  • Lead research projects from beginning to end (including ideation, brainstorming, prototyping, feedback cycles, and launching products)
What We’re Looking For :
  • 4+ years of experience in research and degree related to user experience research (HCI, social sciences, etc)
  • Growth product experience as part of a consumer-facing product or service (User acquisition, retention, churn) 
  • Business product experience as part of a consumer-facing product or service (i.e. Business onboarding, ad-buying interface, analytics platforms, etc.) a plus
  • Deep expertise in conducting research with audiences that vary in vertical, size, type, etc
  • Ability and willingness to travel 30% of the time

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Other information

If you haven't already, try it out! Understanding the product will help you work through some of our interview questions.

We’re looking for all kinds of people



To build an app that’s used and loved by people all around the world, we need a team with all kinds of different perspectives, experiences and backgrounds.



To put it legally: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. Pinterest policy prohibits unlawful discrimination based on race, color, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), or any other consideration made unlawful by applicable federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful. Pinterest is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of Pinterest and prohibits unlawful discrimination by any employee of Pinterest.
Pinterest is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accessibility@pinterest.com.
Pinterest will consider qualified applicants with arrest and conviction records for positions in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.
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